Product Support

For thirty years, we have been dedicated to developing, building and supporting high quality and robust tools to help diagnose lead poisoning.  Supporting our customers, and the patients who depend on them, is at the heart of our business.

LeadCare Ultra

Yes. The LeadCare Ultra Computer has a USB port available to add a printer. Most printers are compatible with the system. Whichever printer you choose, the computer should automatically recognize the printer once it is plugged into the USB port. Contact Product Support for instructions on adding a printer to your LeadCare Ultra System.

Yes. Please contact your IT Department for installation and setup.

You may be need to install a driver for the specific printer you are using from the web.

Wisconsin State Laboratory of Hygiene (WSLH) offers linearity samples. Visit our Validation webpage for more information.

Reagents and other test kit components should be disposed of according to the Safety Data Sheets and your local/state regulations. Safety Data Sheets are also available in Appendix D of your User’s Guide.

No. All components of the test kit should be stored at room temperature. Refer to the package insert included with your test kit for more information.

Yes. For a complete list of interfering substances and their concentrations, refer to Appendix C of your User’s Guide.

Although annual maintenance is not required, your lab’s procedures may call for weekly, monthly, or annual maintenance. Refer to the Maintenance chapter of your User’s Guide for additional information on cleaning your analyzer.

The LeadCare Ultra and LeadCare Plus Blood Lead Testing Systems are cleared by the FDA with a moderately complex classification.

Don’t see your frequently asked question here? Contact us