Product Support

For thirty years, we have been dedicated to developing, building and supporting high quality and robust tools to help diagnose lead poisoning.  Supporting our customers, and the patients who depend on them, is at the heart of our business.

LeadCare Plus with DMS

Yes. Follow the instructions provided in the Maintaining Test Results chapter of the LeadCare Plus with DMS User’s Guide for more information on how to back up data on a USB drive.

The DMS is compatible with either Windows 7 (32/64 bit) or Windows 8.

No. Only one LeadCare Plus Analyzer may be connected to the DMS software at any given time.

When entering information for third party controls, it is not possible to add expiration dates.

As long as the sample ID is entered and the analyzer is connected to the DMS while testing is in progress, results will transfer.

Please contact Product Support at (800) 275-0102 or email us at to reset your password.

No. The LeadCare Plus DMS software does not include the option to generate Levy-Jennings charts.

Having multiple applications installed on your PC should not affect the reliability and performance of the DMS.

Step 1: Install any software that came with your USB barcode scanner onto your computer first. Some computers may automatically install the drivers required to operate this new piece of hardware.

Step 2: Plug the USB barcode scanner into the corresponding USB port and wait for the system to recognize it. Reboot the computer if necessary to get the device working properly.

Wisconsin State Laboratory of Hygiene (WSLH) offers linearity samples. Visit Validation for more information.

Reagents and other test kit components should be disposed of according to the Safety Data Sheets and your local/state regulations. Safety Data Sheets are also available in Appendix D of your User’s Guide.

No. All components of the test kit should be stored at room temperature. Refer to the package insert included with your test kit for more information.

Yes. For a complete list of interfering substances and their concentrations, refer to Appendix C of your User’s Guide.

Although annual maintenance is not required, your lab’s procedures may call for weekly, monthly, or annual maintenance. Refer to the Maintenance chapter of your User’s Guide for additional information on cleaning your analyzer.

The LeadCare Ultra and LeadCare Plus Blood Lead Testing Systems are cleared by the FDA with a moderately complex classification.

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