Product Support

For thirty years, we have been dedicated to developing, building and supporting high quality and robust tools to help diagnose lead poisoning.  Supporting our customers, and the patients who depend on them, is at the heart of our business.

Parts & Service

The LeadCare II Analyzer Kit, Test Kit, accessories and replacement parts can be ordered through your preferred medical supplier. For available item numbers, refer to the list below:

Item Description Item Number
Analyzer Kit

The LeadCare II Analyzer is a CLIA-waived system for the determination of lead in blood. The Analyzer Kit consists of the portable blood-lead testing instrument, AC power cord, AA batteries, Quick Reference Guide, and flash drive containing the LeadCare II User’s Guide, Instructional Video, and the CDC’s Blood Collection Video.

70-6760
Test Kit

 

The LeadCare II Test Kit contains materials to perform 48 tests. The kit consists of 48 sensors, 48 tubes of treatment reagent, capillary tubes and plungers, transfer droppers, 2 levels of quality control, and a calibration button.

70-6762

 

Accessories:
Label Printer 70-3447
Printer labels: For SLE450 or earlier
(2 rolls per pack, 130 labels per roll)
70-3443
Printer labels: For SLP650 SE
(1 roll per pack, 220 labels per roll)
80-0195

 

Replacement items:
AC Adapter and Plug Set
(includes U.S. and International plugs)
70-9500
User’s Guide 70-6551
Quick Reference Guide 70-6552

Each new LeadCare II Analyzer is covered under a 12-month Manufacturer’s Warranty that begins from the date of purchase.

Warranty

A warranty offers peace of mind for you and your staff. To help ensure continuous availability of your LeadCare II Analyzer we offer the following warranty programs.

  • Following the 12-month Manufacturer’s Warranty, you may choose from three Extended Service Plans to continue coverage of your analyzer:
    • One Year Extended Service Plan
    • Three Year Extended Service Plan
  • All plans cover the costs associated with overnight delivery (if available) of a replacement analyzer and a prepaid shipping label for return of the analyzer in need of repair.

For pricing, or to order an Extended Service Plan, please contact Customer Service.

Service Outside of Warranty

If your LeadCare II Analyzer is no longer covered by the Manufacturer’s Warranty or an Extended Service Plan, you will be responsible for all costs associated with shipping, labor and parts involved in repairing your analyzer. To ensure that you can continue to provide lead testing services, we will provide a loaner analyzer while your LeadCare II is being serviced.

 

Need help or additional information?

Contact Product Support at (800) 275-0102 or email us at LeadCareSupport@magellandx.com.